Prices - Orders successfully placed before the deadline will be at a much lower price than after the deadline. This means photos will remain available for a longer time period before final deletion
SCHOOL PHOTO ACCESS CODES WILL ONLY BE AVAILABLE FROM SCHOOL/NURSERY - unless you have logged on using the access code and have it registered to your account - I am NOT able to send un-registered codes to you directly
Once successful payment has cleared the Paypal system you will receive an Invoice number - if you do not receive one, the order will remain pending, then deleted at the deadline.
Nothing will go into production until payment has "SUCCESSFULLY CLEARED" at which point you will be sent an INVOICE NUMBER
Please quote this number if you have one with any correspondence
Vending Machine Effect - Once an order has been successfully placed it drops into a fully automated system that I am unable to amend, edit or cancel. Please ensure you have carefully made all selections and crops before ordering and paying
Payment can also be made with your Credit/Debit Card via Paypal by signing on as a guest.... Your payment may show up on your bank system but until it has finally cleared the PayPal system and you receive an invoice number there is a possibility everything could be reversed.
My payment has not cleared the PayPal banking system
A - Use a different device, small mobile phones are the most likely to cause issues - the larger the device the better as you can see hidden menus
B - Use a different network, some home networks or especially work networks have firewalls that will block certain screens
C - Use a different bank card if you are not using a PayPal account - occasionally using a different bank card seems to allow the process to complete
Class Photos are only available as 10x8 inch prints or where applicable panoramic prints only - Digital downloads of class photos are not available.
Class prints do not need cropping
Access Code - Every Cange of person/combination will now require a new Access Code per sitting including including Re-Sit sessions
Crop Your Photos !
Once you reach the "Basket" it is IMPORTANT that you check and/or amend the crop position marked in RED of EVERY image BEFORE you pay for your order. Once payment has been made orders can not be ammended or stopped.
The print size/s selected mean that a certain variation to the amount of cropping will take place and the default selected central position may not be desired!
If you are intending to use a frame or mount, please allow enough space around the subject as the outer parts of an image will be obscured
Please use the largest device possible and explore the options and menus before attempting to contact me, unfortunately I receive too many email requests to be able to respond in a timely manner
Ordering - This, if successful will generate an INVOICE NUMBER & an order number. If you do not receive one of these then please check your bank to see if payment has been taken, if it has not, you probably have not successfully finished the final payment stage and any pending orders will automatically be removed from your basket when the deadline is passed.
Minimum orders - Only applies if you are claiming the discount voucher or money off coupon - There is no minimum amount for normal orders
Free post to School - this will be sent for production on the batch/coupon deadline date. This is automated to be sent at midnight on that date and normally takes 10-14 days after this date for orders to arrive at school
All initial orders placed before the deadline can be shipped free of charge to school. After this date for a limited time only orders will be sent directly to your home but will incur a postage and packing charge
Batch & Coupon Deadline Date - The coupon deadline is the last date you can apply the discount if you are spending over the minimum qualification amount - there is NO minimum amount for normal purchases
Direct Postage - you may opt to pay for direct postage at any point even before the freepost to school deadline - orders are normally despatched from the UK Pro Lab within three working days. - Please also allow for IOM Post & Ferry
Contact - Please do this via email - if you are querying an order please include the Invoice number
Problems completing PayPal payments - most problems occur when using mobile phones. Where possible try using a larger devices or even a different network (some business networks have firewalls that can prevent completion)
As per demand, payment can now also be made securely online with Credit/Debit Cards via the PAYPAL system. You do not need a PayPal account - If you follow the payment to near the very end, Paypal gives you the option to pay via credit/debit card. When it looks like the only option is to pay via Paypal, keep going, it then allows you to pay via your card as a guest - Please be sure to pay as a guest if you do not want to create a paypal account.... it has come to my attention that this may be difficult if you are a windows 10 user who does not want a Paypal account.
Digital Downloads - Unfortunately once a digital download has been downloaded it becomes non-refundable. If you are ordering digital downloads it is best to use the same email address for payment and ordering. The link remains active for around 4 to 6 weeks only. The "download all" section refers to only the images within a specific single access code
Class Photos are only available as 10x8 inch prints or where applicable panoramic prints only - Digital downloads of class photos are not available.
Class prints do not need cropping
I have worked hard to improve the service and capture the emotion & character within my photography. Please enjoy your pictures and I hope they become greatly treasured over time
Thank you
Steve
